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Understanding How Emotions Influence Conflict
!Emotions play an important role in conflict.
(HSG:347) (MSG:69)
! To prevent and resolve conflicts, a person should be able to identify and understand their own emotions.
(MSG:73,74,95) (HSG:352,360)(ESG:58-61,63,65-67,72)
! To prevent and resolve conflicts, a person should be able to recognize and understand the emotions of others.
(HSG:357) (MSG:85)(ESG:62, 64-74)
!There is a broad range of emotions
(more than just glad, sad, mad). (MSG:70,87) (HSG:349)(ESG:58-61,67,70,71)
!People often mask their feelings
(MSG:79) (HSG:354)(ESG:69)
!Anger
- Three types of anger expression
(HSG:376) (MSG:98)
- aggressive anger
- passive anger
- assertive anger
- Anger can often mask the underlying emotions (like humiliation, hurt, frustration, fear, rejection) (HSG:376,377) (MSG:98,99)
- Identifying trigger words that lead to anger
(MSG:92)(ESG:78-80)
- Example of physical responses to anger
(HSG:366,372) (MSG:103)(ESG:101,102)
- Examples of effective ways to address anger
(MSG:100-120) (HSG:364-399)(ESG:83-100,103-104,108-110,116)
- Count to ten
- Listen to music
- Take a walk
- Take a time-out
- Keep a journal
- Share your feelings
- How to Talk it Out (steps for anger/conflict management)
(ESG:119)
- Stop. Cool-off
- Talk and listen to each other
- Find out what you both need
- Brainstorm solutions
- Choose the idea you both like best
- Make a plan. Go for it!
!It is important for individuals to learn skills tocommunicate emotions appropriately.(MSG:64,100-120) (HSG:364-399)
- Steps for responding to feelings (MSG:64)(ESG:54)
- Name the emotion
- Claim the emotion
- Reframe the emotion
- Tame the emotion
- Aim the emotion
Compiled by: Kim Strong Lytle, Conflict Resolution Services, Hamilton, Ohio 1999.
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