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Understanding Conflict Management
(ESG:361-379)
!Definitions of Conflict (MSG:27,28)(HSG:233-235)(ESG:27,28)
!Conflict is natural and normal
!Conflict can range from intrapersonal to global (MSG:29,53,55)
(HSG:264-267)(HSG:252-263)(ESG:27)
!Conflict can be caused/influenced by many things: (MSG:45-54)
- differing perceptions (based on backgrounds, life experiences, cultural assumptions) (MSG:170-182)(HSG:460-464)(ESG:155-164)
- unmet needs (food, shelter, respect, belonging, power, freedom, fun, security)(ESG:35-43)
- personal problems (health conditions, loss)
- actions and attitudes (poor communication. criticism, broken trust)
!Our actions can affect whether a conflict escalates or de-escalates
(MSG:34-44)(HSG:242-251)(ESG:29-31,390)
!Conflict can lead to positive or negative outcomes (MSG:58-60)(HSG:270)(ESG:32,33,48-50)
- Positive: Social change
- Negative: Violence
!Understanding how cultural differences influence conflict/Diversity (HSG:480-541) (MSG:183-197)(ESG:165-174)
Compiled by: Kim Strong Lytle, Conflict Resolution Services, Hamilton, Ohio 1999.
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