Reaching Resolution
! Positions vs. Interests
(HSG:571-577)(MSG:244-251)(ESG:195-196)
- Position: What a party demands or wants
- Interest: Why the person wants it (underlying concern)
! Styles of resolving conflict
(MSG:217-229)(HSG:302)(ESG:181-191,197,198,375-382)
- Cooperative problem-solver
- Competing
- Compromising
- Avoiding
- Accommodating
! Resolving intra-personal conflicts
(HSG:566)(MSG:282)
- Identify choices
- Consider advantages and disadvantages of choices
- Consider consequences of choices
- Select most advantageous choice
- Learn from your mistakes
! Steps to resolving conflicts
(HSG:567) (MSG:275,284,290,309) (ESG:119,242-243,246,247,392)
- Brainstorm list of problems
- Choose a problem
- Describe or clarify problem
- Brainstorm list of possible solution
- Choose best solution
- Implement the solution
! Brainstorming
(MSG:263)(HSG:465-468)(ESG:199-200)
! Common ground
(MSG:241)(HSG:470)(ESG:192-194)
! Practice for resolving conflicts/problem-solving
(MSG:283-312)(HSG:567-631)(ESG:201-209,221-222,226-227,244-245,249,251)
! Dealing with Bullies/Teasers
(ESG:216-220,225)
! Strategies for Resolving Conflicts
(ESG:246)
Compiled by: Kim Strong Lytle, Conflict Resolution Services, Hamilton, Ohio 1999.
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