ALL ROADS LEAD TO PEACE

The 3R's of Conflict Management.

RED: STOP/ RELAX

Take a deep breath and slowly count to 10. Don't say anything yet. Get in touch with your needs and your feelings. Take a step back from the situation so you can look at the whole picture.

YELLOW: WAIT/ REFLECT

Think about what just happened. Think of a word or two that describes how you feel. What are your needs? Name some options to help you feel more positive about what just happened.

GREEN: GO/ RESPOND

State the problem by speaking slowly and calmly. Use a quiet, inside voice to tell those involved how you are affected by what just happened. Now, listen to what others that are involved have to say. Share ideas and try cooperatively to find a workable solution.

© Copyright 2001 by the Ohio Department of Education and the Ohio Commission on Dispute Resolution.

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