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Allow time for each party to cool down.
feels about it. Tell party #1 what you heard him or her say.
Tell party #2 what you heard her or him say.
Keep trying until you find a solution that both parties believe will work. Ask them if their conflict is resolved. Congratulate them for working it out. If their friends know there was a conflict, ask them to tell their friends that it has been resolved. Developed by Anita Whitely, OSU, Ursuline Academy of Cleveland.
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Listen to how party #1 sees the conflict and
Listen to how party #2 sees the conflict and feels about it.
Ask if either person has an idea of what can be done to solve the conflict.